Mazda Customer Service
Taking an honest listen to customers’ direct feedback is an important part of running a business. With the help of the Oprah Winfrey Network (OWN), Mazda customer service is preparing to put their commitment to quality on display for all to see.
The Customer is Always Right? debuted last week on OWN and is expected to be a regularly scheduled program. The show features some of the country’s most influential executives coming face-to-face with the folks who use their products on a daily basis. Not only do customers have the opportunity to have their voices heard, but they gain the unprecedented opportunity to call all the shots in the company for a week. On Thursday, September 12, everyone can watch how two Mazda customers (Tommy and Darla) shaped the direction of the company during their seven-day stint as Mazda’s top-ranking decision makers.
The specific task at hand during the week-long reign of Tommy and Darla centered on the interior design of next year’s Mazda CX-9 model. They offered valuable input on the conveniences that actually help drivers on the inside of the automobile, such as storage compartments and their functionality.
The structure of the program allows Tommy and Darla to see just how significant the suggestions they brought to the brand were. At the end of the show, a focus group decides if the design changes implemented by the pair make the grade or not. If Tommy and Darla’s suggestions impress the focus group, each will receive a $10,000 prize.
Customer service is just as important to Mazda of Lodi as it is to the Mazda brand at large. Though we don’t have a TV program to highlight our customers, we listen and engage whenever possible. Connect with us on Facebook and let us know how we can show you what Mazda customer service is all about.
The Customer is Always Right? airs at 10:00 p.m. this Thursday.