Mazda Customer Service Takes to Television

By Product Expert | Posted in Mazda News on Wednesday, September 11th, 2013 at 7:31 pm

The Customer is Always Right? airs Thursday at 10:00 p.m. This week’s episode features Mazda customer service efforts.

Mazda Customer Service

Taking an honest listen to customers’ direct feedback is an important part of running a business. With the help of the Oprah Winfrey Network (OWN), Mazda customer service is preparing to put their commitment to quality on display for all to see.

The Customer is Always Right? debuted last week on OWN and is expected to be a regularly scheduled program. The show features some of the country’s most influential executives coming face-to-face with the folks who use their products on a daily basis. Not only do customers have the opportunity to have their voices heard, but they gain the unprecedented opportunity to call all the shots in the company for a week. On Thursday, September 12, everyone can watch how two Mazda customers (Tommy and Darla) shaped the direction of the company during their seven-day stint as Mazda’s top-ranking decision makers.

The specific task at hand during the week-long reign of Tommy and Darla centered on the interior design of next year’s Mazda CX-9 model. They offered valuable input on the conveniences that actually help drivers on the inside of the automobile, such as storage compartments and their functionality.


The Mazda customer service program on OWN will look at the interior of next year’s CX-9 model.

The structure of the program allows Tommy and Darla to see just how significant the suggestions they brought to the brand were. At the end of the show, a focus group decides if the design changes implemented by the pair make the grade or not. If Tommy and Darla’s suggestions impress the focus group, each will receive a $10,000 prize.

Customer service is just as important to Mazda of Lodi as it is to the Mazda brand at large. Though we don’t have a TV program to highlight our customers, we listen and engage whenever possible. Connect with us on Facebook and let us know how we can show you what Mazda customer service is all about.

The Customer is Always Right? airs at 10:00 p.m. this Thursday.

2 Responses to “Mazda Customer Service Takes to Television”

  1. Bill Muccio says:

    I have a 2015 Mazda6 like new, w/about 50,000 miles on it. I bought the car new, less than 3 yrs. ago, the warranty on the car expired at 36,000 miles and I’m being told that the battery warranty is only covered under the 3yr/36000mi bumper to bumper warranty. Yet, if I were to go to Mazda today, purchase a brand new Mazda replacement battery, today (for about $140.00), I would get a 3yr unlimited mileage warranty on it. Has Mazda put a sub-grade battery in my $26,000.00+ Mazda6 when it was new, therefore valuing the battery less, making it not worthy of a 3yr unlimited mileage warranty? Supposedly, the same battery, $26,000.00+ out of pocket, $140.00 out of pocket ? ? ?

    What aftermarket batteries anywhere have mileage warranties? NONE Time pro-rated warranties? YES


  2. Sean says:

    I am Sean from Taiwan, I got an issue which Mazda Taiwan can’t handle, and tried to find the email address of your Japan head office, but in vein.

    Your kindly help to provide the email address of customer service in MAZDA head office will be appreciated.

    Best regards,

    Sean KU

Leave a Reply